These Terms of Service (“Terms”) govern your access to and use of aeronational.inc and Aero National Inc.’s related request, communication, estimate, scheduling, project, invoice, and payment experiences (collectively, the “Services”). By using the Services, submitting a request, approving an estimate, or engaging Aero to perform work, you agree to these Terms. If you act for a company or property owner, you represent that you have authority to bind that organization or person.
1. Aero services
Aero coordinates and provides services that may include junk removal, demolition, cleanouts, containers, hauling, project logistics, and related work. Availability, service areas, timing, equipment, scope, and pricing vary. Website descriptions are general information and are not a promise that a particular service, crew, container, route, or completion time is available.
2. Requests, estimates, and contracts
A website form, text conversation, AI response, preliminary range, or verbal discussion is not a binding estimate or commitment. A project becomes binding only when the parties accept an authorized written estimate, work order, or other agreement and any required deposit is received. An estimate is based on the information reasonably available when prepared and may expire on the date shown.
Hidden conditions, inaccurate descriptions, access restrictions, weight or volume differences, prohibited materials, permits, disposal charges, weather, site conditions, and customer-requested changes may require a revised estimate or written change order. Aero may decline or pause work when the actual conditions materially differ from the approved scope.
3. Customer responsibilities
You agree to provide complete and accurate project, contact, access, ownership, and site information; obtain required owner, landlord, association, utility, or governmental approvals; identify known hazards; secure pets, occupants, vehicles, and valuables; and provide safe, lawful access at the scheduled time. You must have authority to direct removal or demolition of all property identified for service.
4. Restricted and hazardous materials
Unless Aero expressly agrees in writing and is legally authorized to handle them, you may not place or conceal hazardous, toxic, explosive, infectious, radioactive, regulated, or prohibited materials in a container or service area. Examples may include asbestos, chemicals, fuel, batteries, pressurized cylinders, medical waste, certain electronics, wet paint, contaminated soil, and other materials restricted by law or disposal-facility rules. Aero may refuse or isolate suspected prohibited materials and charge reasonable handling, testing, return, delay, remediation, or disposal costs.
5. Scheduling, access, cancellation, and delays
Arrival windows and completion dates are estimates unless expressly guaranteed in a signed writing. Traffic, weather, equipment issues, disposal-facility conditions, permitting, safety concerns, force majeure, and events outside Aero’s reasonable control may cause delays. Cancellation, rescheduling, mobilization, standby, unsuccessful-access, or restocking charges may apply when stated in the estimate or work order.
6. Pricing, invoices, and payments
You agree to pay authorized charges, applicable taxes, deposits, change orders, and invoices by their stated due dates. Past-due balances may incur lawful late charges, collection costs, and suspension of Services where specified in an agreement or permitted by law. Payment processing may be provided by an independent merchant or payment provider, whose separate terms apply. A disputed charge does not excuse payment of undisputed amounts.
7. Electronic communications and signatures
You consent to conduct transactions electronically and to receive records, estimates, approvals, notices, invoices, and receipts electronically. Electronic acceptance, typed names, checkbox approvals, and similar actions may constitute your signature to the extent permitted by law. Keep your contact information current and retain copies of important records.
8. SMS/MMS terms
When you initiate a text conversation or consent to receive texts, Aero may send conversational or transactional messages about requests, estimates, scheduling, reminders, job status, completion, invoices, and payments. Message frequency varies. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. Reply STOP to cancel, START to resubscribe where supported, or HELP for assistance. You may also contact logistics@aeronational.inc. Consent to promotional messages is not a condition of purchasing Aero services.
9. AI-assisted features
Aero may use AI to collect project information, organize communications, or draft responses. AI-generated content can be inaccurate, incomplete, or delayed. It does not replace an authorized written estimate, contract, safety assessment, engineering opinion, legal advice, or emergency service. Contact Aero directly to confirm any material price, scope, schedule, or safety statement.
10. Photos, records, and project documentation
You may provide photographs or files for estimating and project administration. You represent that you have the right to provide them and grant Aero permission to use them to evaluate, perform, document, and administer the requested work. Aero will not use identifiable project photos for public marketing without separate permission or another lawful basis.
11. Acceptable website use
You may not misuse the Services; interfere with security or operation; submit false, unlawful, infringing, or malicious material; impersonate another person; scrape or reverse engineer protected systems; access another user’s records; or use the Services to violate law. Aero may restrict access, preserve evidence, or report suspected abuse.
12. Intellectual property
The Aero name, logos, website, software, graphics, workflows, and content are owned by Aero or its licensors and protected by applicable law. Aero grants you a limited, revocable, nonexclusive right to use the public-facing Services for legitimate business or personal service requests. No other rights are granted.
13. Third-party services and links
The Services may depend on or link to third-party mapping, communications, hosting, AI, payment, or other services. Aero does not control those providers and is not responsible for their independent services, availability, content, or policies. Your use of a third-party service may be governed by separate terms.
14. Disclaimers
Except for obligations expressly stated in an accepted written agreement, the website and digital Services are provided “as is” and “as available.” To the fullest extent permitted by law, Aero disclaims implied warranties concerning the website, including merchantability, fitness for a particular purpose, noninfringement, and uninterrupted or error-free operation. These disclaimers do not eliminate warranties or remedies that cannot lawfully be waived.
15. Limitation of liability
To the fullest extent permitted by law, Aero will not be liable for indirect, incidental, special, exemplary, punitive, or consequential damages arising from use of the website or digital Services. Any limitation applicable to physical project work will be stated in the governing estimate, work order, or contract. Nothing in these Terms limits liability that cannot lawfully be limited.
16. Indemnification
To the extent permitted by law, you agree to defend, indemnify, and hold Aero and its personnel harmless from third-party claims, losses, or costs arising from your lack of authority over a site or materials, your violation of law or these Terms, inaccurate information you provide, or concealed prohibited materials, except to the extent caused by Aero’s negligence or willful misconduct.
17. Governing law and disputes
These Terms are governed by the laws of the State of Texas, without regard to conflict-of-law principles, except where another jurisdiction’s law must apply. Before filing a claim concerning the digital Services, each party agrees to give the other written notice and a reasonable opportunity to resolve the matter informally. Project-specific dispute terms in an accepted estimate, work order, or contract control if they conflict with this section.
18. Changes and general terms
We may update these Terms prospectively by posting a revised version and effective date. If any provision is unenforceable, the remaining provisions remain effective. A waiver must be in writing and does not waive a later breach. These Terms, together with any accepted estimate, work order, or other applicable agreement, form the agreement governing the relevant Services.
19. Contact
Questions about these Terms may be sent to Aero National Inc. at logistics@aeronational.inc.